Privacy Policy
How AsteriQ collects, uses, and protects your personal information.
Data We Collect
We collect the following information when you use AsteriQ:
Account information — name, email address, phone number, organisation name
Usage data — login timestamps, features accessed, pages visited
Business data — information you upload to manage your business operations
Device information — IP address, browser type, operating system
Communications — support emails and messages you send us
We do not collect payment card details directly — payments are processed by our payment providers.
Why We Collect It
We use your information to:
Provide and operate the AsteriQ platform
Process your subscription and account
Send service updates, alerts, and notifications
Provide customer support
Improve the platform based on usage patterns
Comply with legal obligations
Protect against fraud and abuse
How Data Is Stored
Your data is stored using Supabase — a managed cloud database service — and served through Vercel infrastructure. Both providers maintain industry-standard security controls.
Data is stored in secure cloud servers. Backups are performed routinely by our infrastructure providers.
We retain your data for as long as your account is active. After account deletion, data is retained for up to 90 days before permanent deletion, unless required longer by law.
Data Subprocessors
AsteriQ uses the following subprocessors to provide its services:
Supabase Inc. — database and authentication infrastructure. Privacy Policy
Vercel Inc. — application hosting and delivery. Privacy Policy
Google — maps and analytics (where enabled). Privacy Policy
These providers process data on our behalf and are contractually bound to protect it.
Cookies
AsteriQ uses cookies to:
Maintain your login session
Remember your preferences
Analyse platform usage (analytics cookies)
You can control cookie settings through your browser. Disabling certain cookies may affect platform functionality.
Your Rights Under PDPA Malaysia
Under the Personal Data Protection Act 2010 (PDPA Malaysia), you have the right to:
Access — request a copy of personal data we hold about you
Correction — request correction of inaccurate data
Deletion — request deletion of your personal data (subject to legal retention requirements)
Withdrawal — withdraw consent for data processing (may affect service availability)
To exercise these rights, contact us at privacy@asteriqhq.com.
Data Deletion Requests
To request deletion of your account and personal data:
1. Email privacy@asteriqhq.com with subject: Data Deletion Request
2. Include your account email address and organisation name
3. We will process your request within 30 days
4. You will receive confirmation when deletion is complete
Note: Some data may be retained as required by law or for legitimate business purposes such as fraud prevention.
Data Sharing
We do not sell your personal data to third parties.
We may share data with:
Infrastructure providers (Supabase, Vercel) as described above
Law enforcement when required by law
Professional advisors (lawyers, accountants) under confidentiality
We will never share your business data with your competitors or use it for advertising purposes.
Contact Us
For privacy questions, data requests, or concerns:
Email: privacy@asteriqhq.com
Subject line: Privacy Request — [your email]
We aim to respond to all privacy requests within 5 business days.